Shipping policy
At VelvetHarbor91, we aim to make ordering cozy home essentials simple and convenient, wherever you are.
Free Worldwide Shipping
We provide free standard worldwide shipping to destinations supported by our shipping network.
There is no standard shipping charge for qualifying orders.
Estimated Delivery
Our standard estimated delivery timeframe is:
7–10 business days
Delivery times may vary depending on destination and circumstances affecting the carrier.
Business days generally exclude weekends and applicable public holidays.
Order Processing
Orders require processing before dispatch.
Most orders are prepared as quickly as reasonably possible. Processing may occasionally take longer during periods of high demand, holidays, promotional events, or unforeseen operational circumstances.
Tracking Information
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking systems can sometimes require additional time to display the first carrier update.
International Shipping
VelvetHarbor91 ships internationally to supported destinations.
International packages may be subject to customs processing and local import requirements.
Depending on the destination and applicable laws, customs authorities may impose duties, taxes, or other charges. Any such obligations will be handled according to applicable checkout disclosures and local law.
Delivery Delays
While our typical delivery estimate is 7–10 business days, delays can occasionally occur because of:
Severe weather.
Customs processing.
Carrier disruptions.
Public holidays.
Transportation interruptions.
Incorrect or incomplete addresses.
Unforeseen logistical circumstances.
If your package appears substantially delayed, please contact our customer service team.
Incorrect Addresses
Customers should carefully review their shipping address before submitting an order.
If you discover an error, contact us immediately.
We will attempt to update the address if fulfillment has not started, but changes cannot be guaranteed once an order has entered processing or shipment.
Lost or Damaged Packages
If your package appears lost or arrives visibly damaged, contact us with your order number and relevant details.
Our team will review the situation and work toward an appropriate resolution.
Shipping Support
Email: leoneqno_anaalicia@hotmail.com
Phone: 562-754-9458