Shipping policy

VelvetHarbor91 is committed to providing a simple and convenient delivery experience.

Free Worldwide Shipping

We offer free standard shipping worldwide on eligible orders.

No standard shipping fee is charged for qualifying purchases.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This is an estimated timeframe and not a guaranteed delivery date.

Order Processing

Before shipment, orders may undergo:

Payment verification
Inventory confirmation
Order preparation
Quality checks
Packaging
Carrier handoff

Processing requirements may vary between orders.

Tracking

Where tracking is available, tracking information may be provided after your order ships.

Carrier systems can require additional time before the first tracking update appears.

International Shipping

VelvetHarbor91 ships internationally to destinations where delivery is legally and operationally available.

International orders may be subject to customs inspections, import procedures, duties, taxes, or other government-imposed charges.

Unless otherwise stated at checkout, applicable import duties and taxes may remain the customer's responsibility.

Delivery Delays

Occasional delays may occur due to circumstances outside our reasonable control, including:

Weather conditions
Carrier disruptions
Customs processing
Public holidays
Transportation interruptions
High-volume shopping periods
Regional restrictions

If your order appears significantly delayed, please contact us for assistance.

Shipping Addresses

Customers are responsible for entering complete and accurate shipping information during checkout.

Please verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Contact information

Address Changes

If you discover an error after ordering, contact us immediately.

We will make reasonable efforts to update the shipping address before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

Multiple Shipments

Products from a single order may occasionally arrive in separate packages.

Separate shipments may have different tracking information and delivery dates.

Missing Packages

If tracking indicates delivery but you cannot locate the package, check your delivery area and, where appropriate, household members, neighbors, building staff, or the carrier.

If you still need assistance, contact our customer support team.

Email: support@VelvetHarbor91.store
Phone: 562-754-9458

Please include your order number.