Refund policy

At VelvetHarbor91, we want you to feel confident and comfortable with every purchase. If your order isn't right for you, eligible products may be returned under the conditions described below.

30-Day Free Return Policy

We offer free returns within 30 days of delivery for eligible purchases.

To begin a return, contact:

leoneqno_anaalicia@hotmail.com

Please include your order number, the product you wish to return, and a brief explanation of your request.

Return Eligibility

To qualify for a standard return, merchandise should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition as received.
Be free from avoidable stains, damage, or alterations.
Include original accessories where applicable.
Be accompanied by proof of purchase or identifiable order information.

We understand that customers may need to inspect products after delivery. Reasonable inspection does not automatically prevent a return.

However, items that have been extensively used, intentionally damaged, altered, or returned in an unsanitary condition may not qualify except where applicable consumer law requires otherwise.

Free Return Shipping

Eligible returns under our 30-day policy qualify for free return arrangements.

Please contact us before shipping your return. Our team will provide the relevant instructions.

Products sent to an address without prior return authorization may experience delays or may not reach the correct return facility.

Damaged or Incorrect Products

Please inspect your order shortly after delivery.

If you receive an item that is damaged, defective, or materially different from the product you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging where appropriate.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Refund Processing

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

After we process a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Exchanges

If you would prefer another size, color, or product, please contact our customer support team.

Depending on inventory and circumstances, we may recommend returning the original product and placing a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment begins. Once an order has entered processing or shipment, cancellation may no longer be possible.

In that situation, you may request an eligible return after delivery.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

For assistance:

Email: leoneqno_anaalicia@hotmail.com
Phone: 562-754-9458