Refund policy

At VelvetHarbor91, we want you to feel confident when shopping for your hair styling essentials.

This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect orders, and cancellations.

30-Day Free Returns

Eligible purchases may be returned within 30 calendar days from the date of delivery.

For approved standard returns, VelvetHarbor91 provides free return shipping when the return is completed according to the instructions provided by our customer support team.

Return Eligibility

For voluntary returns, merchandise should generally be returned in substantially the same condition in which it was received.

Where applicable, returned merchandise should include:

The original product
Curling rods or rollers
Scrunchies and accessories included with the set
Storage accessories
Instructions
Original packaging

Products that have been intentionally damaged, materially modified, excessively used, or returned incomplete may not qualify for a voluntary refund, except where otherwise required by applicable law.

Personal-Care Products

Because our products are designed for use with hair, customers should handle items carefully when determining whether they wish to keep them.

Where permitted by applicable law, products showing excessive use, contamination, intentional damage, or material alteration may not qualify for a voluntary return.

This does not affect rights relating to merchandise that arrives damaged, defective, incorrect, or otherwise protected under applicable consumer law.

How to Request a Return

Before returning merchandise, contact us at:

Email: support@VelvetHarbor91.store
Phone: 562-754-9458

Please provide:

Your full name
Order number
Product name
Reason for your return

If the product arrived damaged, defective, or incorrect, we may request photographs to help review the issue.

After reviewing your request, our team will provide the applicable return instructions.

Please do not send merchandise to our listed business address unless our customer support team specifically instructs you to do so.

Damaged or Defective Products

Please inspect your merchandise after delivery.

If your order arrives materially damaged or you believe it contains a manufacturing defect, contact us promptly.

Include your order number, a description of the issue, and clear photographs where appropriate.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, refund, or another suitable remedy.

Incorrect Items

If you receive a materially different product from what you ordered, please contact us before extensively using or returning it.

We will review your order and provide the appropriate resolution.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be returned to the original payment method.

Payment processors, banks, and card issuers may require additional time to post refunded funds to your account.

Exchanges

Exchanges may be available depending on product availability.

Please contact customer support before returning merchandise if you would prefer an exchange.

Order Cancellations

Contact us as quickly as possible if you wish to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Once an order has entered processing or shipment, cancellation may no longer be possible. Eligible merchandise may instead be returned after delivery according to this policy.

Consumer Rights

Nothing in this policy limits statutory consumer rights that cannot legally be excluded or waived.